medSR helped King’s Daughters Medical Center (Mississippi) Chief Information Officer (CIO) Carl Smith earn recognition as a 2022 Info-Tech CIO Award winner. For 13 years, medSR has worked with KDMC to maximize the hospital’s IT success through a professional health IT management partnership. As part of the partnership, medSR leveraged Info-Tech Research Group’s CIO Business Vision program to conduct periodic surveys that measure business stakeholder satisfaction and provide feedback on IT services within the organization. Since 2016, the Info-Tech CIO Awards have recognized outstanding industry leaders for delivering exceptional value to their organizations and achieving high scores in stakeholder satisfaction. The surveys helped Smith and the rest of KDMC’s IT department gain a true sense of the organization’s health IT needs, expectations, and goals and whether the IT department had the capabilities and appropriate solutions to meet them.
By identifying these opportunities and improving performance throughout the years, medSR helped KDMC improve its stakeholder satisfaction rate to 94% in 2022, which places them in Info-Tech’s top-tier Innovator category. This communicates that KDMC’s IT services have the ability to transform operations for the hospital through reliable technology innovation. The average satisfaction score of a health IT department is 70%.
“It’s an honor to be given this award for the Info-Tech CIO Business Vision Survey for 2022,” said Smith, who also won the award in 2019 and 2020. “With the assistance of medSR, King’s Daughters had a 98% response rate with our stakeholders in the organization. This not only resulted in high benchmark satisfaction scores (94%), but also gave us objective data to help shape our support, provide guidance for staffing, and feedback to improve productivity across the department.”
“I don’t think there’s any CIO more deserving of this recognition than Carl,” said Sonya Avery, medSR’s vice president of strategic advisory services. “The strategy and instruction might come from medSR, but Carl’s proficiency continually drives this project toward success.”
Through the professional health information technology management partnership, medSR creates a multi-year program for hospitals that includes advisory, planning, CIO/IT and collaborative services that grow and develop the hospital’s IT department to meet organizational requirements.
Author: CareCloud, Our comprehensive suite of software and services empowers providers nationwide to gain control of their future. Click here to view the Press Release.